RealEstate 365

RealEstate 365

Property Solution

Hemu RealEstate 365 supplies commercial property managers and developers with an integrated solution which covers all the major needs of the Real Estate industry, from financial accounting to property lease and management. RealEstate 365 is built on Microsoft Dynamics 365 (CRM), Office 365 and Dynamics Business Central (Finance) with a vertical focus on commercial property management companies who manage office buildings, shopping malls and other kinds of retail and commercial properties.





  • Centralized database of business contacts

  • Nurture valuable contacts

  • Profiling your contacts

  • Understand the customer journey

  • Market assessment and pre-launch activity to gauge responses

  • Web enable & mobile ready

Key features

  • PDPA and subscription management

  • Social listening and engagement

  • Web intelligence and SMS with email marketing

  • Leads scoring

  • Marketing campaign and expense tracking

  • Digital campaign automation

  • Continuous Survey

  • Web form for data capture

Customer Care


  • Tenants Customer Service

  • Integrated multi-channel customer service (web, social, phone, email, walk-in, write-in ….)

  • Web enable & mobile ready

Key features

  • Live and video chat

  • Defect liability management

  • Handover inspection

  • Service level (SLA) tracking

  • Self-service portal

  • Knowledgebase

Property Sales


  • Flexible roles and access for support, sales and sales admin

  • Lease contracts

  • Web enable & mobile ready

Key features

  • Leads assignment and opportunity management

  • Sales activities management

  • Sales quota and performance management

  • Sales & Purchase Agreement (SPA)

  • SPA execution tracking

  • Configurable progress billing

  • Loan management

  • Land title management

  • Document repository

Property Leasing


  • Tenancy mix analysis

  • Self-service portal (billing history, customer care helpline, announcements etc.)

  • Integrated customer relationship management (tenant can be property purchaser)

  • Web enable, mobile ready, support cloud and on-premise deployment

Key features

  • Leasing-from agreement and leasing-to agreement

  • Tenant contact management

  • Tenancy inventory for short term to long term leasing (from property lot to ad-space)

  • Tenancy agreement with multiple billing elements (rental cost, service fee, utilities, misc. charges, revenue sharing etc.)

  • Meter reading

  • Tenancy agreement renewal

  • Billing account that support multiple tenancy agreements

  • Rental billing with configurable scheduler

  • Renovation and work permit

  • Fit-out checklist for handover and takeover

  • Document repository

Financial Management


  • Complete financial control with multi-dimensional account code structure

  • Profit and loss tracking

  • Web enabled & mobile ready

Key features

  • Recurring Invoicing and Collection

  • Malaysia GST compliant

  • Deposits and refunds

  • Interest calculation and reminders

  • Financial reporting and analysis

  • Document repository

  • Cash Flow Management

Contact Hemu Solutions to set appointment to conduct assessment


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